Hennings Shipping Policy
How much does shipping cost?
Hennings Jewellers offers free delivery within Australia for all orders over $100. Orders under $100 will be charged a flat fee of $10 within Australia. We do not ship outside Australia.
How long will my delivery take?
We will ship your order within 2 to 5 business days. Orders requiring ring sizing may take up to three (3) additional business days to complete.
You can check the status of your order by logging in to your account, or for additional assistance regarding your order, please email firstname.lastname@example.org or call (02) 4626 3529 and please ensure you have your order number handy.
What could delay my order?
We treat our customers personal and financial with great confidentiality to prevent any information from being used in a fraudulent manner. And consequently take steps to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 - 2 business days before being approved for shipment.
How do I track my order?
When your order is shipped, we will send a notification email containing a consignment number and a detail description of the product shipped.
Do I need to sign for the delivery?
For security reasons, a signature is required for all deliveries.
I’ve missed my delivery, what now?
If you’re not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.
Do you ship internationally?
From this website you can only make purchases for delivery to Australian postal addresses. We require correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
Can I change my delivery address?
We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not yet been processed by our warehouse team. To change your shipping address, please contact our Customer Service team as soon as possible on (02) 4626 3529